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Rent Collection in Saudi Arabia
Your income, on time, every time
Rent Billing and Collection
Rent that arrives late, or not at all, is the most direct threat to a building’s return. We keep your cash flow steady and your tenant relationships intact.
Our rent collection service is firm when it needs to be and fair throughout. Every invoice, payment, reminder and agreement is recorded on our platform, so you always know who has paid, who has not, and what is being done about it.
01
Billing that leaves no room for delay
Every lease becomes a billing schedule on our platform, with each instalment, its due date, and rent, service charge and VAT shown separately. Invoices are issued on time as VAT-compliant e-invoices, whether we issue them on your behalf or prepare them for your finance team. The claim reaches the tenant ahead of each due date, so payment is planned rather than chased. Payments made through Ejar are followed through until they reach your account.
02
A collection approach for each tenant
Not every tenant needs the same approach. We set a collection approach for each tenant based on its payment history and risk. A reliable payer gets a courteous reminder. A tenant showing early signs of difficulty gets closer contact and earlier action. When a payment is late, follow-up is prompt and consistent: reminders, calls and meetings, then a formal claim letter. Each step is recorded against the instalment, and arrears are aged automatically, so nothing slips.
03
Solutions first, then firm action
Where a tenant is genuinely struggling, we can agree a structured payment plan, only with your approval and only in writing, so the debt is recovered without losing a good tenant. When a tenant disputes an amount, over area, start date or a charge, we document the reason and bring it to you with a recommendation rather than leave it unresolved. If every other route fails, we escalate in stages and prepare a complete file for legal action or enforcement, with the registered Ejar contract at its core.
04
Deposits and guarantees under control
Security deposits and bank guarantees are recorded against each lease. Their validity is tracked and their renewal requested in time. Where the lease allows, they are drawn on with your approval to protect your income.
05
Utility billing: every unit pays for what it uses
Where tenant units are metered, we recover electricity and water costs every month as part of the same billing cycle, so utility costs never quietly erode your income. Readings flow from the building’s metering system into our platform and are checked against the applicable tariff before any invoice is issued. Unusual readings, such as a zero reading on an occupied unit or a sudden spike, are flagged and investigated, never passed on blindly. Tenants are told in advance how utility billing works. Each invoice goes out with a clear cover letter and is followed up exactly like rent. Utility charges sit next to rent in each tenant’s account, so you and your tenant see one complete picture.
What’s included
Billing
billing schedules for every lease; VAT-compliant e-invoices; claims sent ahead of due dates; follow-up of Ejar payments to your account.
Collection
a collection approach per tenant; reminders, calls and formal claim letters; automatic arrears ageing.
Resolution
owner-approved payment plans; documented disputes with a recommendation; staged escalation to legal action or enforcement.
Security
security deposits and bank guarantees recorded, tracked and renewed; drawdown with your approval.
Utility billing
metered electricity and water charges, checked against the tariff and billed next to rent.
How it works
- Each lease is turned into a billing schedule on our platform.
- Invoices and claims go out ahead of each due date.
- Payments are matched as they arrive; late payments trigger the agreed follow-up.
- Payment plans and disputes come to you with our recommendation.
- Unresolved arrears are escalated in stages, with your approval at each step.
- You receive a collection report every week.
What you see as the owner
- Billed, collected and outstanding amounts, tenant by tenant.
- Arrears by age, with the reason and next action for every open amount.
- Payment plans, disputes and escalations, each with its status.
- Deposits and guarantees, with their validity.
- A weekly collection report and the tenants who need your attention.
Frequently asked questions
Do you issue the invoices, or does our finance team?
Either. We can issue VAT-compliant e-invoices on your behalf, or prepare them for your finance team to issue. The billing schedule and follow-up stay with us in both cases.
How do you handle a tenant who pays late?
We follow a set path: a reminder, then calls and a meeting, then a formal claim letter. The tone suits the tenant, the steps are always recorded, and you see every case in the weekly report.
Can you agree a payment plan with a tenant?
Only with your approval and in writing. A structured plan can recover arrears while keeping a good tenant. We recommend it only where it protects your income.
What happens if a tenant still does not pay?
We escalate in stages and, with your approval, prepare a complete file for legal action or enforcement, built on the registered Ejar contract and the full record of our follow-up.
How are disputes over invoices handled?
We document the tenant’s reason, check it against the lease and the records, and bring it to you with a recommendation. Disputes are settled, not left open.
Do you also bill tenants for electricity and water?
Yes. Where units are metered, we read consumption through our platform, check it against the tariff, flag anything unusual and invoice each tenant monthly alongside rent, with the same follow-up.