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Integrated Facility Management in Saudi Arabia
One contract. One team. One report.
Integrated Facility Management
Managing separate contractors for maintenance, cleaning, security and services takes time, creates gaps and leaves no one accountable for the whole building. Integrated facility management puts all of it with one partner, who answers for the result.
Simpler for you, better for your building
With integrated facility management, NAI Saudi Arabia becomes your single point of accountability for the way your building runs. One contract covers every service. One FM manager leads the team on site. One report shows you how everything is performing. When something needs attention, you make one call, and the right people act.
Integration does more than reduce your workload. Our maintenance, cleaning, security and hospitality teams work from the same plan and the same platform, so they share what they see. A cleaner reports a leak. A guard reports a fault. A technician sees a hygiene issue. Problems are caught early, by people who know the building, and fixed before they grow.
Self-delivery, with specialists managed for you
We deliver core services with our own teams. Some systems, such as lifts, need specialist contractors or the original manufacturers. We appoint and manage them on your behalf, to the same service levels and the same reporting. You still deal with one partner.
Measured, reviewed, improved
Every integrated contract comes with agreed KPIs and service levels for each service. Your FM manager tracks them daily on our platform. Each month we meet you to review performance, open issues, risks and recommendations. Each year we prepare an annual plan covering maintenance, lifecycle replacements, energy, and the improvements we propose. We do not just keep the building running. We look for ways to run it better, and we show you the results.
What’s included
01
One accountable team
an FM manager on site, our own technical and service teams, and specialist contractors managed by us.
02
All services under one contract
hard services, soft services, hospitality, catering, security, building technologies, helpdesk and workplace services, as your building needs.
03
Performance management
KPIs and service levels for every service, daily tracking, monthly performance reviews.
04
Planning and improvement
an annual plan, lifecycle and replacement planning, energy initiatives, and continuous-improvement proposals.
05
One record
every request, work order, inspection and asset on our platform and CAFM system.
How it works
- Assess
We review your building, its services, contracts and assets, and agree your priorities. - Design the service
We set the scope, service levels, KPIs, team and the specialist contractors we manage in one integrated model. - Take over
We bring every service under one team and load your building onto our platform. How we take over a building is set out in How we work. - Run and measure
Our team delivers every day, tracks every task and reports against the agreed indicators. - Review and improve
We review performance with you monthly and refresh the plan every year.
What you see as the client
- One dashboard for every service in your building.
- KPI and service-level performance, by service and by month.
- Requests and work orders with photos and sign-off.
- The annual plan, and progress against it.
- Monthly reports with findings and recommendations.
Frequently asked questions
Why choose integrated FM instead of separate contracts?
You get one point of accountability, one report and teams that support each other. Gaps between contractors disappear, and you spend less time managing suppliers.
Will you keep our existing specialist contractors?
Where they perform well, yes. We can take over the management of existing specialist contracts and hold them to the same service levels and reporting.
Who will we deal with day to day?
Your FM manager, who leads the team on site and is responsible for every service. Our management team supports them and joins the monthly reviews.
How is performance measured?
Against KPIs and service levels agreed with you for each service. They are tracked daily on our platform and reviewed with you every month.
Can the scope change as our needs change?
Yes. Services can be added or adjusted under the same contract, and the annual plan is refreshed every year.