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Facility Management in Saudi Arabia
Buildings that run smoothly, and a partner who shows you how
Facility Management
A building is only as good as the way it runs, every day. Comfortable spaces, systems that work, clean and safe surroundings, and people who are looked after: that is what your tenants, staff and visitors notice.
NAI Saudi Arabia, part of NAI Global, is a technology-enabled facility management company. We maintain, clean, secure and serve buildings across the Kingdom for owners and corporate occupiers who expect a high standard and want to see it delivered. We build our service on three pillars. Our platform automates the work and records every task. Our planned maintenance is in line with SFG20, the industry’s maintenance standard. Our approach to the workplace is aligned with WELL, so buildings support the health of the people inside them. We serve clients across the Kingdom, including Riyadh, Jeddah and the Eastern Province, with our own teams.
Every request, work order, inspection and asset is recorded on our platform. You do not have to take our word that the work was done. You can see it, with the photo, the checklist and the sign-off.
One partner, from construction to operation
We follow a building through its whole life. Our project management consultancy delivers the building. Our property management team leases it and looks after its owners and tenants. Our facility management team runs it day to day. Because one partner carries the knowledge from one stage to the next, your building is built to be operated, and operated as it was designed.
Our facility management services
Integrated facility management
One contract, one team and one report for every service in your building.
Hard services and maintenance
Planned maintenance in line with SFG20, plus corrective work and 24/7 emergency response across every building system.
Soft services
Cleaning, hygiene, pest control, landscaping, waste, support services and car parking.
Hospitality services
Reception, tea and coffee service, concierge, meeting rooms and VIP hospitality.
Catering services
Corporate restaurants, cafés, executive dining and event catering, with food safety built in.
Security services
Guarding, patrols, access control, CCTV monitoring and emergency readiness.
Building technologies
We operate and maintain BMS, parking systems, lighting control, security systems and energy metering.
Smart FM technologies
IoT sensors, predictive maintenance, robotics and drones, all feeding our platform.
24/7 FM helpdesk
A 24/7 helpdesk that logs, prioritises and follows every request to completion.
CAFM system
Our CAFM system runs on our platform and puts every work order, asset and inspection in one place.
Asset management and lifecycle
Asset registers, condition surveys and replacement plans, so you invest at the right time.
Energy and sustainability
Lower energy use, less waste, and support for LEED, WELL and Mostadam ratings.
NAI Mobile Maintenance
Annual and on-call maintenance for offices, shops, restaurants and villas, booked and tracked through our app.
Workplace services
Space planning, moves, desk and room booking, furniture and employee experience.
FM consultancy
FM audits, strategy and operational readiness.
FM managing agent
We hold your facility management contractor to its contract, so you pay for performance, not promises.
Sectors we serve
- Offices: corporate headquarters and multi-tenant office buildings, where people expect a workplace that simply works.
- Residential compounds and towers: homes that stay comfortable, safe and well kept, for residents who expect care.
- Hospitality: guest-facing standards behind the scenes, so every arrival feels right.
- Industrial and warehouses: reliable systems and safe sites that keep operations moving.
- Retail and malls: clean, safe and welcoming spaces that keep visitors coming back.
- Healthcare: disciplined maintenance and hygiene for buildings where reliability matters most.
- Education: safe, well-run campuses that support learning.
- Government: dependable service and clear reporting for public buildings.
What’s included
Technical
planned and corrective maintenance, emergency response, building technologies, asset management, energy management.
Services
cleaning, hygiene, pest control, landscaping, waste, security, hospitality, catering, workplace services.
Management
an FM manager for your building, a 24/7 helpdesk, KPIs and service levels, monthly reviews, an annual plan.
Technology
our platform and CAFM system, a technician mobile app, dashboards and reports.
How it works
- Understand
We walk your building, review its assets, contracts and requirements, and agree what good looks like. - Plan
We set the scope, service levels, maintenance schedules and team, and load your assets onto our platform. How we take over a building is set out in How we work. - Deliver
Our teams carry out the work to our HSE standard, and every task is recorded on our platform. - Review
We meet you monthly to review performance, open issues and recommendations. - Improve
Each year we refresh the plan, using what the data tells us about your building.
What you see as the client
Every request and work order, with its status, photos and sign-off.
Planned maintenance completed against the schedule.
Service levels met and missed, by priority.
Your asset register, with condition and history.
Monthly reports and a live dashboard on our platform.
Frequently asked questions
Can you take on only some services, or must it be everything?
Either. You can appoint us for a single service, such as maintenance or cleaning, or for integrated facility management under one contract. Many clients start with one service and add more.
Do you deliver services yourselves or through subcontractors?
We deliver our core services with our own teams. For specialist systems such as lifts, we manage specialist contractors and the original manufacturers on your behalf, so you still deal with one partner and receive one report.
How do we know the work was actually done?
Every task is recorded on our platform with its checklist, photos and sign-off. You can see the evidence for yourself, not just a status.
Can you work in a building that is still under construction or just completed?
Yes. Our project management consultancy team can help prepare the building for operation, and our facility management team takes it over from handover.
Do you serve buildings outside offices?
Yes. We serve residential compounds and towers, hospitality, industrial and warehouse sites, retail and malls, healthcare, education and government buildings.