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Hard Services and Maintenance in Saudi Arabia
Systems that work, every day, and evidence that proves it
Hard Services and Maintenance
The systems behind your walls keep your building comfortable, safe and open for business. When they fail, everyone notices. Our hard services keep them working, through planned maintenance that prevents failures and fast response when something does go wrong.
01
Maintenance planned to a recognised standard
Our planned preventive maintenance follows SFG20, the industry’s maintenance standard. Each asset is maintained at the right frequency, with the right tasks, by the right trade. Schedules are built on our platform from SFG20 task libraries. Every visit is recorded with its checklist, readings and photos, so you know what was done, when, and to what standard.
02
Fast response when it matters
Not every fault can be planned for. Our corrective maintenance teams fix faults promptly, prioritised by their impact on your building and the people in it. Our 24/7 emergency response is there for the moments that cannot wait. Every call is logged, every response is tracked against the agreed service level, and every job is closed with evidence.
Every system, covered
We maintain the systems that matter: HVAC and chilled water; electrical systems, including thermographic surveys that find hot spots before they become failures; plumbing and drainage; fire and life safety systems; and standby generators. Lifts and escalators are maintained through their original manufacturers, whom we manage on your behalf. Our teams also look after the building fabric and civil works, from doors and ceilings to finishes and roofs.
Some buildings need more. We maintain specialist equipment, including swimming pools, gym equipment, commercial kitchens with hood and duct cleaning, and cold rooms. We protect water quality through tank cleaning, legionella control and regular testing. Building management, parking and low-current systems are covered by our building technologies service.
All work is carried out to our HSE standard, with permits to work for every task that needs one.
What’s included
Planned maintenance
PPM in line with SFG20; schedules built from SFG20 task libraries; checklists, readings and photos for every visit.
Response
corrective maintenance prioritised by impact; 24/7 emergency response; service levels tracked for every job.
Building systems
HVAC and chilled water; electrical, including thermography; plumbing and drainage; fire and life safety; generators; lifts and escalators through their manufacturers; building fabric and civil works.
Specialist equipment and water
pools, gyms, commercial kitchens, hood and duct cleaning, cold rooms; water-tank cleaning, legionella control and water testing.
How it works
- Survey
We survey your building and build the asset register on our platform. - Plan
We create your maintenance schedule from SFG20 task libraries, matched to your assets. - Maintain
Our technicians carry out planned visits and record each one on their mobile app. - Respond
Faults are logged, prioritised and fixed, with 24/7 cover for emergencies. - Report
You receive maintenance compliance, service levels and recommendations every month.
What you see as the client
- Planned maintenance completed against the schedule, by system.
- Every corrective and emergency job, with its response, photos and sign-off.
- Asset history and condition for every piece of equipment.
- Thermography, water-quality and inspection results.
- Recommendations for repairs and replacements, before they become urgent.
Frequently asked questions
What does "in line with SFG20" mean for our building?
Each asset is maintained using recognised task schedules and frequencies, rather than guesswork. It is a clear, auditable standard you can check on our platform.
Do you provide emergency cover at night and at weekends?
Yes. Our emergency response runs 24/7, and emergencies are logged and tracked like any other job.
Who maintains our lifts and escalators?
The original manufacturers, managed by us. We hold them to service levels, check their work and include it in your reporting.
Can you maintain specialist equipment such as kitchens and pools?
Yes. We maintain commercial kitchens, including hood and duct cleaning, pools, gyms and cold rooms, as well as all core building systems.
How do you protect water quality?
Through regular tank cleaning, legionella control and water testing, with the results recorded on our platform.