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FM Managing Agent in Saudi Arabia
Pay for performance, not promises
FM Managing Agent
Facility management is among the largest costs of running a building, and the hardest to control from a distance. We make sure you receive the service you pay for, and pay only for the service you receive.
As your FM managing agent, we act as your eyes and your voice on the facility management contract. We measure performance against the contract, check the evidence behind every claim of work done, and certify payment only for what was delivered. Your contractor knows the service is being watched, and you know exactly what your money buys.
Performance, measured every month
Each month we score your FM contractor against the key performance indicators in its contract. We then hold a performance meeting with the contractor to review the results and agree corrective actions. The score, the evidence behind it and the actions agreed are all recorded on our platform, so performance can be followed month to month.
Every work order, checked
We monitor response and completion times for every work order by priority, against the service levels in the contract. Before a work order is closed, we audit it, checking the evidence and photos, not just the status. We track planned preventive maintenance against the schedule, so maintenance is done when it should be, not when it is convenient. We also oversee the helpdesk, so tenant requests are logged, prioritised and dispatched properly.
Findings that are closed, not just reported
Our team audits building systems, fire and life safety, and soft services such as cleaning and security. Each finding is recorded and assigned to the contractor. When a service level is missed, we issue a non-conformance report and keep it open until we have verified that the fix works. We verify the asset register and spare-parts lists, and we follow up defects-liability items with the main contractor on your behalf.
Payment you can stand behind
At month end we certify the contractor’s payment, applying the deductions the contract allows for missed performance, and submit it for your approval. Every riyal is backed by a score, a record and the evidence.
What’s included
Performance
monthly KPI scoring; performance meetings and corrective action plans; month-by-month performance tracking.
Work orders
response and completion monitoring by priority; audits before closure with evidence and photos; PPM compliance; helpdesk oversight.
Quality and assets
audits of building systems, fire and life safety, and soft services; non-conformance reports kept open until verified; asset register and spare-parts verification; defects-liability follow-up.
Payment
payment certification; contractual deductions applied; submission for your approval.
How it works
- We review your FM contract and set up its indicators, service levels and schedules on our platform.
- We monitor work orders, maintenance and the helpdesk every day.
- We audit the building and the services, and record every finding.
- We score performance monthly and hold the performance meeting.
- We certify the payment, with deductions where due, for your approval.
What you see as the owner
- The contractor’s monthly score and how it is moving.
- Service levels met and missed, by work-order priority.
- Open non-conformance reports and corrective actions, with their status.
- Planned maintenance completed against the schedule.
- The payment certificate, with the evidence behind every deduction.
Frequently asked questions
How do you work with our existing FM contractor?
As your managing agent, we act for you and hold the contractor you have appointed to its contract, so it delivers the service you pay for.
How do you check that work was actually done?
We audit work orders before they are closed, checking evidence and photos, and we inspect the building ourselves. A work order closed without evidence is not accepted.
What happens when the contractor underperforms?
We issue a non-conformance report, agree corrective actions in the performance meeting, and keep the report open until the fix is verified. Missed performance is reflected in the payment, as the contract allows.
Can you help if our FM contract has no clear indicators?
Yes. We can propose indicators, service levels and a scoring method for you to agree with your contractor, so performance can be measured fairly.
Who approves the monthly payment?
You do. We certify the amount, with the score and the evidence, and submit it for your approval.